Frequently Asked Questions
Everything you need to know about our premium jewelry and services.
What is the purity of the gold used in your jewelry?
At Thai Gold, we specialize in high-purity 23K and 24K gold, traditional to Thai craftsmanship, ensuring a rich yellow hue and lasting value.
How do I determine my correct ring or bracelet size?
We provide a comprehensive sizing guide on each product page. If you are between sizes, we recommend choosing the larger size for a comfortable fit.
Do you offer international shipping?
Yes, we ship worldwide via insured express couriers. Delivery times vary by location but typically range from 5 to 10 business days.
What is your return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging. Please note that custom-made pieces are final sale.
Are your shipments insured?
Absolutely. Every order is fully insured during transit until it reaches your doorstep, providing you with complete peace of mind.
How should I care for my high-purity gold jewelry?
Since 23K and 24K gold are softer than lower karats, we recommend cleaning with a soft cloth and mild soapy water, avoiding harsh chemicals or abrasive surfaces.